Reporting to the Senior Manager, Team Member and Labor Relations, position assists in the development and delivery of a business-focused TM and labor relations strategy in assigned business units. Lead a team of TMR Specialists responsible for providing advice and counsel to resolve TM and labor relations issues (including disciplines, complaints, grievances and investigations) as well as proactive activities (including climate assessments, conflict and team dynamic resolution, etc.) for assigned business units. Partner with Meridian management and local union leadership to maintain, enhance and optimize credible union relationships in support of business goals. Ensures compliance with all federal and state laws, CBAs, Meridian Health policies, as well as Joint Commission and other regulatory standards in assigned business units.
Team Member Relations
Responsible for developing and managing positive team member relations programs in collaboration with key stakeholders and active participation at team member events, rounding, etc. Provide oversight for all investigation and disciplinary processes in assigned business units. Investigate and resolve highly sensitive or escalated employee relations issues. Inform and educate leaders on tools, standards, processes and procedures to assist them with preventative solutions for claims. Work with leaders and HR to continuously improve the prevention and reduction of discipline or grievance claims. Represent Company at employment-related claims hearings with external agencies as necessary.
Manage grievance/arbitration processes and contract administration activities for assigned business units. Assist in the identification, development and implementation of strategies to address complex issues through the negotiations process, or by facilitating resolution through union/management partnering. Collaborate with senior leaders, business units and union officials to develop, enhance and maintain strategic relationships. Participate in labor management meetings. Develop and deliver training to management, union and staff on the CBA as necessary. Assist in development and implementation of plans for union avoidance.
HR Policy and Procedure Compliance:
Ensure compliance with all federal and state laws, CBAs, Meridian policies, as well as all Joint Commission and other regulatory standards within assigned business units. Educate and counsel leadership and team members regarding compliance obligations. Facilitate understanding, interpretation and application of HR policies within assigned business units. In collaboration with TMR leadership, update policy and procedures and as needed.
HR Metrics and Analytics:
Analyze employee relations data such as turnover, vacancy rates, complaint, disciplines, performance assessment, engagement, and compliance data. Compare this data to key performance indicators such as patient satisfaction. Develop plans to address findings and collaborate with the Centers of Excellence in Human Resources, as well as other key organizational partners (Such as Privacy & Security, Risk Management, etc.) to proactively resolve issues and plan for improvement.
Provide effective leadership, direction and support to TMR Specialists, ensuring the development of a high performance and engagement culture. Recruit, hire, train and supervise staff; establish clear objectives, coach, counsel and advise direct reports. Define development plans to ensure professional growth of team. Responsible for the annual assessment and merit review of direct employees.
Develop and work on special and cross-functional projects and initiatives as needed or requested. May include business-focused or HR- related projects, at either the system or local level.