Provides reception and clerical services under the supervision of the practice manager and physician(s) for the patients and visitors of the practice. These services may include billing, collections, referrals, appointments, patient contact, and general secretarial duties.
Greets patients and visitors in a prompt, courteous and helpful manner. Smiles, making patients/visitors feel welcome and important; makes direct eye contact; assists patients with sign in process; responds promptly to patients’ needs, including assisting them with form completion; monitors flow in waiting areas, and makes patients aware of delays.
Checks in patients; consistently and courteously verifies and obtains required demographic information.
All aspects of the check out process are completed accurately and timely, and in a friendly manner. Reviews charge slip; posts charges/payments into system; collects current and past due balance(s); schedules future appointment(s); initiates referral process.
Receives and directs all communication courteously and consistently and according to HIPAA guidelines and office policy.
Displays cooperative interactions with others and accepts responsibility for what needs to get done. Cooperates with changing needs of the practice by shifting tasks as needed.
Adapts work schedule to meet the needs of the practice and works additional hours as requested to maintain adequate coverage for the practice.
Willing to cross cover.
High School Diploma or equivalent is required.
Secretarial science education or comparable experience preferred.
Post High School courses in medical terminology and secretarial skills preferred.
Two years Medical Office experience required.
Experience in an OB/GYN office preferred.